Frequently Asked Questions

We conduct regular, extensive and and ongoing in-house training for all our Cleaning staff. We embed and nurture a Customer-first philosophy into our DNA and see ourselves as an extension of our Customers’ businesses. We listen to Customer feedback, benchmark performance and adapt our processes and operating procedures to drive efficiency and effectiveness. Additional GMP and specialist training programs are also developed and rolled out for high risks areas e.g. Medical/Healthcare wards.

Yes, we only allow our staff to work independently once they have completed their induction and training modules. We adopt a long term view to our business and our employees safety, competency and compliance are paramount. They also receive regular, open and honest feedback on their performance based on audits, site inspections and customer reviews.

No two jobs are the same. However, we do recognise that sometimes one may need the extra cleaning care at a moment’s notice. We will do our best to be responsive and flexible to your needs and requirements. Please contact us for a more detailed discussion.

Prior to undertaking any work, we will have a clear, written and agreed scope outlining our respective responsibilities and standards. This document will also outline onsite dependencies our team may require depending on the scope of works e.g. building access, alarm arming/disarming, parking, lighting, access to site ammenities, etc. This will minimise any surprises or compromises to cleaning outcomes when onsite.

We are self sufficient and will deploy our own equipment, cleaning materials and supplies as part our contract delivery. We recognise and respect that there may be instances where our Customers may have very specific needs and requirements which we would be more than happy to discuss and address collaboratively.

We employ a standard contract between parties to document scope, responsibilities and desired outcomes. However, our Customers have the option of engaging Cleandot on a regular, fixed term or on an “as required” basis. We are flexible in our approach and believe our quality of work and our Customers’ satisfaction will deliver long term mutual growth.

Notwithstanding prior access arrangements and scope discussions, we only require our staff to be let in to do their job. They do not require any supervision. All our cleaning staff are screened and have been police-checked prior to being employed by Cleandot. We take pride and care in our people and believe in them to do the right thing, first time, every time.

Our aim is to keep our Customers delighted with our services. As part of this commitment, and in recognition that sometimes despite our individual or collective efforts, a change in service personnel may be required from time to time. We will undertake to minimise any service disruptions and ensure proper handover and training is conducted before the replacements occur.

Yes, you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things don’t work out. Just let us know and we will be more than happy to find you a new operator or other suitable arrangement.

We understand that circumstances can sometimes change and may require a review of our existing service arrangements including its frequency. Please contact our main office to discuss further and allow us to design a service that is flexible, adequate, and adapts to your specific needs.

We accept all major forms of payment types including direct debit, direct transfers and credit cards. Credit card surcharges will apply. Please contact us with any specific payment enquiries. We have also developed specific invoicing and billing capabilities to support Property Managers, Body Corporates and Investors.

For ongoing, regular services, we will endeavour to assign the same operator throughout the length of the engagement. This is will ensure consistency of service, familiarity with your specific needs and requirements, and keep service disruptions to a minimum.

We hope to have answered some of your questions here. Your next step is to call us on 1300 853 318 to ask any further questions or lock in a time for the booking.